By Gunilla Widen-Wulff (Auth.)
Addresses the major abilities which are required in companies within the details extensive society. The booklet examines the ability of knowledge behaviour at the building of alternative varieties of shared wisdom and social id in a bunch. An advent to different dimensions of social capital that's structural and cognitive, and appears on the relational facets of data behaviour in enterprises. studies are analysed in diverse case experiences - within the monetary and biotechnology industries - so that it will achieve extra insights in how the interior company surroundings may be designed to aid the improvement of the organisation's highbrow capital.
- Introduces social capital dimensions to the data administration framework
- Provides empirical paintings at the new mixture of social capital and organizational info behaviour. varied details sharing practices are offered: a claims dealing with unit (routine dependent paintings) and a biotechnology enterprise (expert work)
- Develops social capital measures into qualitative details research
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Extra info for The Challenges of Knowledge Sharing in Practice. A Social Approach
Sample text
You can perhaps not directly have an effect, but you are allowed to give your opinion. (General claims handler – A) Everyone can share information, ask and give suggestions. There are of course differences between people, but it is possible if you want or have the courage to do so. And we are quite willing to share our opinions as a group. (Special claims handler – E) The unit manager, then, has the important role of taking these opinions further. She assesses what is worthwhile processing and communicates the problem to the next level in the organisational hierarchy.
2 it is shown how different aspects of information sharing in context (trust, network, timing, motives) correspond to the different dimensions of social capital. g. the structural dimensions and the networks are difficult to explain without taking the relational aspects like trust and motives into consideration. 2 is only a indication of how to categorise the different features of information sharing according to social capital dimensions. The theory of social capital gives an abstract level of information-sharing practices.
2 Summary of the aspects addressed in the interviews Structural dimension Content dimension Relational dimension Linkages Network ties Profile Origins and development Capacity Leadership Decision-making Participation Information exchange Ability to gather, interpret, organise, store and disseminate information Problem identification Conflict management Identify problems, find appropriate solutions Shared codes Common language Shared narratives Trust Supplying resources Trustworthiness Norms Rule of the game Principles Identification Group identity Attitudes (advantages, values) Membership (atmosphere) which it is built up.