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English for Customer Care [With CDROM] by Rosemary Richey

25 February 2017 adminEnglish As A Second Language

By Rosemary Richey

An increasing sequence of brief, expert English classes for various professions, paintings talents, and industries.

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English for Customer Care [With CDROM]

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Extra info for English for Customer Care [With CDROM]

Sample text

ThatwasthreedaysagoandI've heardnothing fromhim. Let me see if I can helpyou ... yourhelpline threetimes,buttheemailshaveall beenreturned. Wemusthavehada problemwithourserver. A lt seems "',,. HowcanI helpyou? lt turnson and I canseethe picture,but I can'tseemto get anysound. OK,l'm goingto needto askyou somequestions... Yourproductis verygood,but I'd like moreinformation on an upgradedmodel. something foryou... 1. I thinkI cansuggest 36 | UN|T4 1O Callcentresuccess Choosethe best responseto thesecall centrequestionsand requests.

3 orderto makesureyoureceive it by 4 lf itb urg€nt,wecansendit asa Thursday. Wouldyoupreferthat? metheitemnumberfromthe please? 5 eanyou 5 Letmecheckandcallyoubackin onehourwitha withthegoods. delivery so thatyou'llgetthemthenextday. the 7 We'ltenclose 8 Wecansendthegoodsby 6 on the price. bok rt the dlelogrn llow wouldyou lmpruu the agsnt's trnguagoto mekoe goodtmprcxlon on thccuctomer? JohnNorman speaking Agent CustomerI said,thisis JohnNorman. Thatt N-O-R-M-A-N. Agent Thanks, MrNorman. CustomerI'd liketo havethe latestaccountancy software.

3 l'm afraid 4 Woutdyoulikeme 5 Thanksfor yourcal[. 6+ | Answerkey n mF 6 I'mafraid 2 t MayI hetpyou? z justa moment 7 terriblysorry 8 Yes,certainly 3 wouldyou tike for holding. 9 I'll makesure 4 Thanks ro no problem 5 catch Messagd for: EvaLang Message Caller: JohnRichards ZoneSoftware Company: Customer Message: Catlhimas soonas possibletoday on oo44772t332558. IFX 5 g 6b 7h 8f 3 1c 2e ld 4a re hold pul speak May leave 7 r Thomas z software 5t a 5 b Starter 4 cutoff 5 gotthroughto 6 get backto 6 7 8 9 ro backto afraid repeat I'l[makesure anything t 2 3 4 5 7a zb 3o a2 b5 ca d8 e4 ft c7 catlz a regularcustomer Customer: JoeWalker, in: placingan order interested Customer witlsendout orderstraightaway .

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Pomme Pidou Library > English As A Second Language > English for Customer Care [With CDROM] by Rosemary Richey
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